Refund and Cancellation Policy

Who sells to you

Purchases on moticap.com are sold by Omni Media And Tech LLC Company, Commercial Registration 7054312215, Kingdom of Saudi Arabia. Payments on the website are processed by HyperPay (mada, Visa, Mastercard, Apple Pay and Samsung Pay); we never see or store your full card number. After each purchase you receive an electronic invoice that meets ZATCA’s e-invoicing rules: a simplified tax invoice, or a tax invoice when you give your business’s VAT number.

Purchases in the App Store or Google Play

If you bought Moticap inside the iPhone or Android app, Apple or Google charged you, and refunds are decided by them under their policies. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history. We can’t refund these purchases ourselves.

Cancel within 7 days for a full refund

For a purchase on moticap.com you may cancel within 7 days of buying it and get a full refund, as long as you haven’t used it — no minutes transcribed and no video exported with what you bought. This follows the Saudi E-Commerce Law.

After you have used it

Once a purchase has been used, it is not refundable, except when the problem is ours:

• the service did not work because of a fault on our side and we could not fix it within a reasonable time;
• what you received does not match what was described on the page where you bought it;
• you were charged twice, or charged by mistake.

In these cases we refund in full, or in part in proportion to what you could not use.

Subscriptions

• You can cancel a subscription bought on moticap.com at any time from your account. It stays active until the end of the period you paid for and does not renew after that.
• We don’t refund the unused part of a period you have started using.
• A renewal you haven’t used can be refunded if you ask within 7 days of the renewal date.

How to ask for a refund

Email hello@moticap.com from the email on your Moticap account, with the date of the purchase and, if you have it, the invoice number. We reply within 3 working days.

An approved refund goes back to the same card or method you paid with (mada, Visa, Mastercard, Apple Pay or Samsung Pay) through HyperPay. Banks usually show it within 5 to 14 working days. You receive an electronic credit note for the refunded amount.

Contact

hello@moticap.com · Omni Media And Tech LLC Company · Commercial Registration 7054312215 · Kingdom of Saudi Arabia.